We know that shoes don't always fit so we are happy to refund any unworn, undamaged item purchased online within 14 days of purchase.  You will need to cover the cost of your return postage.

To be eligible for a refund the products you are returning must be:

  • Purchased online within the last 14 days
  • Unworn, undamaged and unmarked
  • In their original condition and
  • In the original packaging and shoe box (we consider this part of the item)

Swank Shoes Alice Springs does not accept returns after 14 days from the date of purchase.

Please note that we are unable to facilitate exchanges. If you wish to change an item for another size, colour or style, we recommend you return the original item and make a new purchase.

You’ll find a ‘Returns Form’ in the box, along with your invoice, when receiving your order. Please complete the form ticking the ‘Refund’ box and send back to us at the address listed. We recommend returning your order via a trackable service as Swank Shoes Alice Springs cannot take responsibility for any lost or missing items that are being returned to us.

 You will be refunded via the same payment method in which your order was placed.

We endeavour to provide accurate images of products and colours on our website. However, there are times when computer monitors vary and display colours differently from the original shade and leather being a natural product can vary slightly in texture, grain or colour.